FAQ

1. What does Marvessa Glow sell?

Marvessa Glow offers a curated collection of decorative lights designed to bring warmth, beauty, and atmosphere to modern living spaces. Our products are selected for customers who want to create a cozy, stylish, and inviting home with elegant lighting accents.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. Are your decorative lights suitable for everyday use?

Many of our decorative lights are designed for everyday home styling, cozy room lighting, mood lighting, and accent decoration. Please review each product description for specific usage details, power source, size, brightness, and placement recommendations.

7. Where can I use your decorative lights?

Our lights can be used in many spaces, such as bedrooms, living rooms, home offices, reading corners, shelves, bedside tables, dining areas, and cozy decorative setups. Please check each product page to confirm whether the item is suitable for indoor or outdoor use.

8. How do I choose the right light for my space?

We recommend checking the product size, brightness, color temperature, power source, material, and installation details before placing your order. Choose a light that matches your room style, space size, and the atmosphere you want to create.

9. Do your lights require assembly or installation?

Some decorative lights may require simple assembly or setup. If installation is needed, please follow the instructions included with the product. Product details may vary, so we recommend reviewing the product description before purchasing.

10. How should I care for my decorative lights?

Care instructions may vary depending on the product type and material. In general, we recommend keeping your lights clean, dry, and away from water unless the product is clearly listed as suitable for outdoor or wet-area use. Always follow the product instructions for safe use.

11. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

12. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Marvessa Glow is not responsible for packages delivered to an incorrect address provided by the customer.

13. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

14. What is your return policy?

We want you to feel confident shopping with Marvessa Glow. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, undamaged, and returned in their original condition with original packaging when applicable.

15. How can I contact Marvessa Glow?

You can contact us through our store’s contact page or customer support email. Our team will respond as soon as possible during business days.